* If there is no response from the client on a ticket for more than 3 days, the ticket will be closed without further notification.

* Tickets closed cannot be re-opened. Client must then, open a new ticket.

Tickets cannot be put on hold (for any reason). If client cannot work with the consultant on the ticket, then it must be closed.

* Tickets and/or its relevant messages cannot refer to communication that took place on a different ticket (whether open or closed), email or any other media. Tickets and their relevant messages must be clear and sufficiently explanatory and fully documented.


This team will receive the customers issues