ERP Support Consultant - Cairo
OdooTec is hiring a Support Consultant with a strong accounting background or accountants who want to change careers to ERP Consultancy with the required skills and excellent English Language. The ERP Support Consultant will provide support to clients in the system. They will troubleshoot issues and develop custom reports and solutions. As an ERP Support Consultant, you will work closely with other development and implementation team members to ensure the Odoo system's successful implementation by providing expert-level support and guidance to users.
Office Location: 5th settlement, Cairo.
Responsibilities:
- Respond to clients' problems via helpdesk tickets and other communication channels, assign them to the expert, and follow up with them until they are solved.
- Fix system problems or any issues disrupting the system service that business users depend on.
- Engage with clients to handle and deliver information in reply to inquiries and concerns about products and services.
- Must track, solve and report support issues and recommend solutions.
- Analyze, categorize, and prioritize tickets according to their level of urgency and impact.
- Collaborate with functional & technical consultants to resolve complex issues.
- Document issues and resolutions for future reference.
- Participate in the functional testing process for recently launched projects.
- Must deeply understand how Odoo systems work and can configure them to meet a client's needs.
- Skills to write Change Requests Documents.
- Provide upselling support services.
- Deliver accounting & bookkeeping services.
Must Have
Stamina
Interpersonal and communication skills
Excellent in both English and Arabic
Deep hands-on experience
Strict commitment to company policies, procedures, and systems
Challenges
Problem-solving
Client engagement
Expectation management
Remote work
Stakeholder management
Qualifications:
- +3 experience in accounting.
- Must have a deep knowledge of ERP systems.
- Preferred to have previous ERP Support and implementation experience.
- Experience in Odoo is a big plus.
- Strong negotiation and persuasion skills.
- Excellent Analytical thinking and problem-solving skills.
- Strong interpersonal, communication, and presentation skills.
- Excellent command of English and strong computer skills.
How we hire:
Almost everything we do in OdooTec follows a process; either automated in our CRM or written in our Internal Policy document. Hiring is not an exception. Our hiring process goes as follows:
Initial Qualification: We quickly scan through the CV and either move forward for further processing or tactfully refuse it.
To Be Interviewed: This is an intermediate process, where you will get further communication via phone or email.
First Interview.
Second Interview(s).
Offer letter.
The possible outcome of each of the above stages is either to move to the next stage or respectfully refuse the application. Please feel free to communicate with us as a reply to the email(s) you will receive. Direct email communication (not as a reply to the mentioned emails) is not acceptable. Also, phone calls and Facebook messages are not accepted.
Hiring is hard, but we do our best to make it a pleasant process for us and for you.
